Terms of Service

Last updated: 29.03.2026

The following Terms and Conditions (“Terms”) apply to your access and use of the website https://miles-moving.com (the “Site”) and establish the terms of your relationship with Miles Moving Company (“we”, “us”, or “our”) when you request pricing, arrange bookings, or engage our moving and related services (collectively, the “Services”). Accessing or using the Site or Services constitutes your agreement to these Terms in full.

1. Use of the Site
   To use the Site and Services, you must be at least 18 years of age and legally capable of entering into enforceable agreements.

When submitting forms, requesting quotes, or arranging a booking, you agree to provide information that is accurate, current, and complete.

You accept full responsibility for safeguarding the details you use to interact with us and for all activity that takes place under those details.

We reserve the right to decline service, cancel bookings, or restrict access at our reasonable discretion, including in cases of suspected misuse or non-compliance with these Terms.

2. Quotes, Estimates, and Bookings
   All quotes and estimates provided by Miles Moving Company are prepared based on the details you supply at the time of inquiry, which may include inventory volume, site access, distances involved, and any special requirements.

Quotes are not considered final if the actual conditions on moving day differ from the information originally provided, and the final charge may be revised to reflect those differences.

A deposit or pre-authorization may be required to secure a booking; full payment and cancellation terms will be communicated to you in writing or through your booking confirmation.

You are responsible for carefully reviewing the details in your estimate and confirmation and for notifying us without delay of any errors or discrepancies.

3. Customer Responsibilities
   By engaging our Services, you agree to:

Ensure that all items are adequately packed and ready for transport prior to the crew’s arrival, unless packing has been expressly included as part of your service agreement.

Arrange safe and reasonable access to all relevant premises, including parking, elevator reservations, and any permissions or building access requirements.

Notify us in advance of any items that are fragile, unusually heavy, high in value, or require specialized handling or equipment.

Adhere to all relevant laws, regulations, and building policies that apply to the move.

You confirm that you either own all items to be transported or hold valid written authorization from the owner to enter into this agreement and instruct us to transport the goods on their behalf.

4. Exclusions and Prohibited Items
   We reserve the right to decline transportation of certain items, which may include but are not limited to:

Hazardous substances, flammable or explosive materials, and chemical compounds.

Items that are unlawful or that violate any applicable local, state, or federal regulation.

Perishable goods, live animals, or plants, unless their inclusion has been agreed upon in advance and confirmed in writing.

Should any prohibited items be included in a shipment without our prior knowledge, you may be held liable for any resulting loss, damage, fines, or penalties.

5. Payment Terms
   Unless a different arrangement has been agreed upon in writing, payment is due as outlined in your estimate or booking confirmation — typically a deposit prior to the move and the remaining balance upon completion.

Additional charges may apply for circumstances not reflected in the original quote, including but not limited to extra labor time, additional stops, extended waiting periods, long-distance carries, stair carries, or significant changes to the agreed inventory.

In the event that payment is not received when due, we may pursue all remedies available under applicable law, including the assessment of late fees or, where legally permitted, withholding delivery of goods until full payment is received.

6. Cancellations and Rescheduling
   Cancellations and rescheduling requests are subject to the notice periods and any associated fees set out in your estimate, confirmation, or our separate cancellation policy.

Cancellations or changes made with insufficient advance notice may result in forfeiture of your deposit or the application of charges to cover costs already incurred.

We reserve the right to cancel or postpone a scheduled move due to circumstances outside our reasonable control — including severe weather, unsafe site conditions, or equipment failure — and will make every reasonable effort to inform you promptly and agree on an alternative arrangement.

7. Liability for Loss or Damage
   Our liability for any loss or damage to goods in transit is governed by the limitations permitted under applicable law and any specific valuation terms set out in your written estimate or bill of lading.

Upon delivery, you should inspect all items thoroughly and record any visible damage on the delivery documentation before signing.

Claims for damage that was not immediately apparent must be submitted to us in writing within the time period specified in your delivery documentation, where applicable.

The extent of our liability may be affected by the valuation option you select, by applicable released value rates, or by other legal limitations. Enhanced coverage may be available for an additional cost where we offer that option.

We are not liable for loss or damage resulting from events beyond our reasonable control, including acts of nature, extreme weather conditions, road closures, accidents not attributable to our negligence, or pre-existing defects or conditions in the goods transported.

8. Limitation of Liability
   To the fullest extent permitted under applicable law:

We shall not be held responsible for any indirect, incidental, special, or consequential losses — including lost profits, lost income, or missed business opportunities — arising out of or in connection with the Site or Services.

Our total liability for any claim connected to the Services or these Terms shall not exceed the amount actually paid by you to Miles Moving Company for the specific move or service from which the claim arises.

Nothing contained in these Terms is intended to exclude or restrict any liability that cannot be lawfully excluded or limited under applicable law.

1. Intellectual Property
   All content published on https://miles-moving.com — including but not limited to text, graphics, logos, images, and software — is owned by or licensed to Miles Moving Company and is protected under applicable intellectual property legislation.
   Reproduction, modification, distribution, or creation of derivative works based on any content from the Site is prohibited without our express prior written approval.
2. Privacy
   The collection, use, and protection of personal information submitted through the Site or in connection with our Services is described in our Privacy Policy.
   By using https://miles-moving.com, you confirm that you have read and agree to the terms set out in our Privacy Policy.
3. Governing Law and Dispute Resolution
   These Terms, and any dispute or claim arising from or in connection with them or the Services, shall be interpreted and enforced in accordance with the laws of the state in which Miles Moving Company principally operates, without application of conflict of law rules.

Where permitted by law, any dispute should first be raised informally by contacting us at [email protected] or . If the matter cannot be resolved informally, it may be submitted to the jurisdiction of the competent state or federal courts in our primary operating location, to which you hereby consent.

12. Changes to These Terms
    These Terms may be revised at any time as our practices evolve or as required by applicable law.
    Revised Terms will be posted on https://miles-moving.com with an updated “Last updated” date. Your continued use of the Site or Services following any revision constitutes your acceptance of the amended Terms.
13. Contact Information
    For any questions or concerns regarding these Terms, please get in touch with us using the following:

By phone:

By email: [email protected]

Through the contact form on https://miles-moving.com