Privacy Policy

Last updated: 29.03.2026

Miles Moving Company (“we”, “us”, or “our”) owns and operates the website https://miles-moving.com (the “Site”) and delivers moving and related services (the “Services”). Your continued use of the Site indicates that you have read and accepted the practices described in this Privacy Policy.

1. Information We Collect

In the course of providing our Services, we may collect and process the following categories of information:

Personal contact information, including your name, phone number , email address [email protected], and service location, submitted when you request a quote or reach out to us directly.
Move-related details such as pickup and delivery addresses, the scope and type of the move, requested dates, a description of items to be moved, and any additional instructions you provide.
Technical and usage data, including IP address, browser and device information, pages viewed, and referral sources, gathered through server logs, cookies, and similar tracking tools.
Correspondence content, meaning messages you send to us via contact forms, email [email protected], or phone , including any details shared in those exchanges.

We do not seek to collect sensitive personal information unless you choose to provide it and it is directly necessary to complete the Services you have requested.

2. How We Use Your Information

The information we gather is used for the following purposes:

To prepare estimates, confirm bookings, and carry out the moving and related Services you have requested.
To respond to your questions, keep you informed about your booking, and provide ongoing customer support.
To handle payments securely and identify or prevent fraudulent or unauthorized activity.
To maintain, monitor, and continuously improve the Site, including through performance analytics and diagnostic data.
To fulfill our legal obligations and cooperate with lawful requests from regulatory or government authorities.

From time to time, we may also use your contact information to send service reminders, updates, or promotional communications. You may withdraw your consent and opt out of these messages at any time.

3. Legal Bases for Processing (If Applicable)

Where required under applicable law, our processing of your personal information is grounded in one or more of the following legal bases:

Consent, where you have actively submitted a form or agreed to receive marketing materials from us.
Contractual necessity, where processing is required to deliver the moving services you have engaged us to perform.
Legal compliance, where we are obligated to process data in order to meet regulatory or statutory requirements.
Legitimate interests, such as safeguarding against fraud and enhancing our service quality, provided those interests do not override your fundamental rights.

4. Cookies and Tracking Technologies

We may deploy cookies and comparable tracking technologies for the following purposes:

To retain your preferences and deliver a more consistent browsing experience across visits.
To analyze how visitors navigate and interact with https://miles-moving.com, supporting ongoing improvements to site performance.
To strengthen security measures and assist in detecting fraudulent behavior.

Cookie settings can be adjusted or disabled through your browser at any time. Please be aware that disabling certain cookies may limit the functionality of some areas of the Site.

We may disclose your information only in the following circumstances:

With third-party vendors and service providers operating on our behalf — including payment processors, hosting and IT providers, analytics platforms, and communication tools — who are bound by appropriate data protection and confidentiality requirements.
With moving crews, subcontractors, or affiliated partners, strictly to the degree necessary to fulfill the Services you have requested.
When mandated by applicable law, a valid court order, regulatory requirement, or lawful request from a government authority.
In the event of a corporate transaction such as a merger, acquisition, or asset transfer, where your data may form part of the transferred assets.

We do not sell your personal information for monetary compensation. Where privacy regulations define certain data-sharing arrangements as a “sale” or as sharing for targeted advertising purposes, we will respect and uphold your applicable rights and opt-out choices.

6. Data Security

We apply appropriate technical, administrative, and physical measures to protect your personal information against unauthorized access, alteration, or disclosure.
That said, no system of data transmission or storage can be guaranteed to be fully secure, and we are unable to warrant absolute protection of your information.

7. Data Retention

Your personal information is retained only for the period necessary to fulfill the purposes outlined in this Privacy Policy — including delivering the Services, satisfying legal requirements, resolving disputes, and enforcing our agreements.
Once information is no longer needed for these purposes, we will securely delete or anonymize it in line with our internal retention guidelines and applicable law.

8. Your Rights and Choices

Subject to your location and the laws that apply to you, you may be entitled to:

Request a copy of the personal information we hold about you.
Ask us to correct any information that is inaccurate or incomplete.
Request that we erase your personal information, subject to any legal or contractual limitations.
Raise an objection to, or ask us to limit, specific types of data processing.
Withdraw consent for marketing communications or certain data-sharing activities.

To submit a privacy request or exercise any of these rights, please contact us using the information provided below. We may ask you to verify your identity as part of the process.

To stop receiving marketing emails, simply use the unsubscribe link included in any such message, or reach out to us directly at [email protected].

9. Children’s Privacy

The Site and Services are intended for adults and are not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13 years old.
If you have reason to believe that a child under 13 has submitted personal information to us, please get in touch so we can investigate and take appropriate action, including deletion of that data.

10. Third-Party Websites

https://miles-moving.com may include links to external websites or services that are independently owned and operated, separate from Miles Moving Company.
We have no control over and accept no responsibility for the privacy practices of those third parties. We recommend reviewing their individual privacy policies before submitting any personal information.

11. Changes to This Privacy Policy

This Privacy Policy may be revised periodically to reflect updates in our data practices or changes in applicable legal requirements.
Any updated version will be published on https://miles-moving.com, and the “Last updated” date at the top of this page will be amended accordingly. Your continued use of the Site following any revisions will be treated as acceptance of the updated terms.

12. Contact Us

For any questions regarding this Privacy Policy, our data handling practices, or to submit a formal privacy request, please reach out to us through any of the following:

By phone:
By email: [email protected]
Via the contact form available on https://miles-moving.com